Customer Service: Ifcustomerservice@blankgeneration.com // 213-984-2548
- Shipping & Delivery
- All US orders are shipped by UPS. Please allow 5-10 business days for ground shipping. This is after your order has processed. Your shipping charge will vary depending on the weight of your package. APO and FPO addresses will be charged an additional $5 shipping fee and shipped out USPS. Please make sure someone will be available to sign for your package, otherwise your order may be returned to us. You will receive emails from UPS directly giving you updates on your package, please check your spam folders. For a price estimate and tracking please visit www.ups.com. If an item runs out of stock before your order is processed, a refund will be automatically issued back to your credit card or Paypal account within two to three business days. Please hold on to your gift cards. Expedited Shipping (Express Next-Day and Three-Day Shipping) is available to mainland USA customers only. Expedited Shipping orders must be placed before 7AM PST for it to go out the same day. Expedited Shipping orders placed on Friday after 7AM PST - Monday 7AM PST will arrive on Tuesday. These options are not available for customers outside the contiguous mainland US. Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico.
International Orders Please allow 4-5 weeks for delivery. This depends on the amount of time the order is in customs. Your shipping charge will vary based on weight and country of destination. Expedited shipping is not available for International orders. Your package will be subject to customs/duties charges. USPS and Iron Fist are not responsible for customs/duties charges. These costs are determined by your local customs office. Iron Fist cannot determine, in advance, what these fees will be. We do try to minimize these charges by listing the ‘wholesale’ cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office. Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico. Southern American countries may take a little longer than 4 Weeks as their process at customs take a little longer, these countries include Brazil, Peru, Argentina, Mexico. For a price estimate or tracking, please visit: http://www.usps.com
- WE DO NOT SHIP TO AUSTRALIA
- Privacy & Security
- Your privacy is always guaranteed when you shop with IRNFSTMFG. We will NEVER release any of your personal information to outside parties and you will never receive unwanted emails. When you sign up with us, you will receive information on new styles and upcoming promotions, but you may request to stop receiving this information at any time. To stop receiving information, simply send an email request to firstname.lastname@example.org All transactions submitted to us are encrypted with 128 bit SSL security and cannot be intercepted by outside parties, guaranteed.
- Returns & Replacements
- Returns will be process after the warehouse has inspected items and declares the items are in their original condition. Please allow 7 business days from when it is delivered for your return to be processed. You may return an item within the first 30 days after receipt so long as the items are in the original condition for a full refund, this excludes SALE items. You may exchange an item within 30 days of receipt for another item or store credit. No refunds are available for sale items – only exchange or store credit Products must be in the condition you received them and in the original box and/or packaging. A separate box should be used to ship Footwear back with the original box inside. The Original box cannot be used as packaging for shipping, you will not be refunded for these returns nor will you be eligible for an exchange ! Items worn, with stains, or smell like smoke or anything else for that matter! cannot be returned. If you do ship such items, Iron Fist will not be responsible for processing and returning such items. Shipping & handling is not refundable for returns. Gift Certificates are not refundable There will be a $5 processing fee for items returned without either the original receipt or an RMA number. Shoe Return Policy We accept returns for shoes 30 days from the date of receipt only if there is a defect in the shoe, or if they are unworn. Any shoe that has wear on it without a defect can NOT be returned. A refund will not be granted for items which are returned with obvious wear or when footwear packaging is damaged and Iron Fist is not responsible for returning the shoes to you. This will be determined by the Iron Fist staff. All returns must come with the original shoe box and receipt. DO NOT use the shoe box as the shipping box because they would be damaged in transit. Any returns without the original shoe box or with damage shoe box will not be accepted. Please contact customer service if you have any questions prior to processing a return.Swimsuit Policy Iron Fist does not accept returns on swimsuits. Underwear Policy Iron Fist does not accept returns on underwear and intimates.
- Payment, Pricing & Promotions
- Payment FAQ How do I make an order using a credit card? Select the item you wish to purchase. Select the color and size you want, and click "Add To Cart." Every item that you add to your cart will be reflected in your shopping cart. If you wish to change what's in your shopping cart. When you are ready to make a purchase, please click the "Check Out" button. There are 3 Steps to Checking out: Step #1
Log in with your username and password. If you do not have a username and password, you can create one or checkout as a Guest. Step #2
Enter your name and shipping address, and choose a shipping method. Step #3
Review your order, total due, provide your payment information and billing address, and enter any promo codes or gift certificates. Make sure your billing address matches your credit card billing address. Click SUBMIT ORDER and you are done! You will receive a confirmation email in a few moments with all the information on the confirmation page. What forms of payment are accepted? Credit Cards:
American Express Other:
PayPal **Please note we do not accept pre paid credit cards, Your billing address MUST match the information your bank has on file, otherwise your purchase will to go through, but you will be TEMPORARILY charged for your order. If you receive an error message while placing your order, please DO NOT try and place a duplicate order, otherwise you will be double charged. It is the SOLE RESPONSIBILITY OF YOUR BANK to return the money to you. If you receive an error message while placing your order, this mens that your order did not go through, and Iron Fist Clothing has NOT received ANY funds from your account.
- Viewing Orders
- How can I check on the status of my order? To review your order status, click on the ‘My Account’ button located on the side navigation. Enter your username and password. How long will it take for my order to be shipped? Your order will be shipped in the order it is received. You should receive your package about 4 to 7 business days after that. (unless it is an international shipment). Can we please mention something here about orders places after 9am on a certain day, weekends, and Fridays? You can check on your order status at any time by signing into your Iron Fist Clothing account. How will my order be shipped? US orders will be shipped via UPS.
International orders will be shipped by USPS. For a price estimate and tracking information please visit their website: For UPS go to www.ups.com. For USPS go to http://www.usps.com Please allow 4-7 business days for ground shipping. and 3-4 days for processing of orders. Express shipping options are available for Next Day Air and 3 Day select. Deliveries to PO Boxes or APO's are shipped by USPS orders and take up to 1-3 weeks for delivery. How can I track my order once it has shipped? A tracking number will be sent to you in your shipping confirmation email. This is the same Email address that was used to place the order. Please also check your Spam folder You can use that tracking number at UPS' website to track your order: http://www.ups.com UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers)
https://www.usps.com/ship/priority-mail-international.htm (international customers) It may take up to 24 hours before a tracking number is registered in UPS' system, as well as USPS. Why was my order cancelled? You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice. You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment, or notification that we did not have an item you ordered. If you have any questions about your canceled order, please contact us with your Name & Invoice ID#. I received a damaged item - what should I do? We apologize if you have received any damaged items with your order. We understand this is a huge disappointment. But we can exchange any items that were mistakenly sent to you. Iron Fist Clothing will Insure all Postage Fees included with Damaged items, or items sent that where not in you order,make sure to request an exchange so that we can get you the items you wanted in the first place.
Please contact us within 7days of receiving the damaged item. Please contact Iron Fist Clothing Customer Service if you have any other questions about this. Billing address / Shipping Address BILLING ADDRESS NEEDS TO MATCH THE INFORMATION YOUR BANK HAS ON FILE OTHERWISE YOUR PURCHASE WILL NOT GO THOUGH, AND YOU WILL BE TEMPORARILY CHARGED FOR YOUR ORDER.
IF YOU RECEIVE AND ERROR MESSAGE WHILE PLACING YOUR ORDER PLEASE DO NOT TRY AND PLACE ANOTHER ORDER OTHERWISE YOU WILL BE CHARGED TWICE.
IT IS THE SOLE RESPONSIBILITY OF YOUR BANK TO RETURN THE MONEY TO YOU !!!!!!!!!
IF YOU RECEIVE AN ERROR MESSAGE WHILE PLACING YOUR ORDER THAT MEANS YOUR ORDER DID NOT GO THROUGH, AND IRON FIST CLOTHING DOES NOT HAVE YOUR MONEY.
- Updating Account Information
- How can I check on the status of my order?
To review your order status, click on the ‘My Account’ button located at the very top right of page. Enter your username and password.